Frequently Asked Questions

In the past nearly 20 years that we have been building websites, we have gained a large amount of experience and skill. This FAQ is our attempt to answer some of the more common questions that we receive or anticipate. Please contact us if you have other questions that aren't answered here.

I hired another designer/developer/coder and I'm having trouble getting my website completed. Can you help me?

It can be very challenging working with dedicated designers and developers yourself as a business owner. Sometimes it can feel like you're having to learn a whole different language (and that they're having trouble understanding your language, even though it's plain English). I suggest you book a strategy session with us and let's see if we can map out a path out from the tangled underbrush to reach your planned destination.

How much does a website cost?

The cost of a website depends on a number of different factors as would the cost of buying a car. For most of our clients, website projects start around $3,500 for basic business websites and go upward from there, depending on your particular needs. However, we have projects at many different price points. We go through a detailed briefing process at the start of each project, and part of that is to help both you and us know whether we're a good fit for your project and what it will cost you.

How long does it take to design and build a website?

This also varies depending on the size and complexity of the project and the risks that are involved. There's no standard size for websites. That said, for a website of the type that would be suitable for many of our clients, once you've signed off on the proposal and provided us with all the information that we need in order to start, it will typically take 4-6 weeks to complete. eCommerce websites and websites with extensive customizations take longer. We will give you a project timeline as part of our proposal process.

Do I need my own domain name?

Yes. We can help you set this up.

Do I need my own website hosting?

We work with a number of different major hosting providers. If you already have hosting, we can likely work with your provider. However, there are one or two hosting providers that we don't recommend because performance has not been acceptable in the past.

Do you build eCommerce websites (online stores)?

Yes.

Can you help me with social media?

No. We do not currently provide any social media-related services.

Do you write the content for my website?

If you have content available for your website that meets our quality standards, we can use that. Often, such content needs moderate to extensive copyediting in order to prepare it for use on the website.

We also provide copyediting and copywriting services and, depending on the nature of your business, can produce all of your website content if you desire.